• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Family Services Supervisor

Mental Health Association of the Southern Tier

Ensure successful operation, development and evaluation of the Family Peer Support Services program, while also developing and implementing activities that engage families in the community


  • Bachelor’s degree or higher in Human Services or related field
  • At least 2 years supervisory experience
  • Must be a Certified Family Peer Advocate
  • 3 years experience providing FPSS services preferred
  • Strong working knowledge of the children and youth services in Broome County
  • Working knowledge of service provision in a Medicaid environment (including documentation, billing, and compliance)
  • Excellent communications skills necessary to interact with community agencies, staff, clients, families, and the public
  • Ability to solicit, gather, and evaluate needs of families in the community
  • Experience with program/service development/implementation
  • Comfortable with basic computer skills including familiarity with documenting in an electronic health record
  • Ability to work a flexible schedule and travel as needed
  • Must possess a valid NYS Driver’s license with a driving record acceptable to agency insurance carrier
  • Must pass a criminal background check in a manner acceptable to the NYS Justice Center
  • Must not be on the NYS Medicaid Exclusion List

The essential functions include, but are not limited to the following:

  • Provide guidance, support, monitoring, and supervision around service provision and documentation across all 4 service components of the Family Peer Support Services under the Children and Family Treatment and Support Services (CFTSS) umbrella
  • Gather, track and present statistical data for programs
  • Serve as liaison to Broome County Single Point of Access Committee
  • Recruit, train and supervise program Family Peer Advocates when necessary
  • Involvement in the personnel matters such as performance evaluation/improvement, disciplinary actions, and ensuring that agency policies and procedures are followed by program staff
  • Conduct regular informal “outreach inquiries” with families in the community around activities that would open the door for family engagement
  • Development and implementation of activities to increase and enhance the engagement of families in the community
  • Individuals in this role will have access to Protected Health Information (PHI) as part of their job duties:
    • Access is only allowed on a “need to know” basis to perform the necessary job duties in this role
    • Access to the PHI of individuals being served outside of the programs being supervised by this person is restricted (via the electronic medical record system)
    • Access to, use of, and disclosure of PHI is to be done in compliance with the agency’s HIPAA policy manual

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time*

Reports to: Director of Operations and Program Excellence
Hours: Part Time

Status: Non-exempt