• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Adult Health Home Care Coordinator

Mental Health Association of the Southern Tier


  • Bachelor’s degree in child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing; with minimum of 2 years employment and/or volunteer experience in human services; OR a Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses
  • Experience in the field of Managed Care and Medicaid service provision preferred
  • Willingness and ability to work with individuals of varying socioeconomic, ethnic, and educational backgrounds
  • Excellent verbal and written communication skills
  • Familiarity and working knowledge of community resources
  • Comfortable with documentation in an electronic health record
  • Ability to multi-task and prioritize in a fast paced environment
  • Ability to respond appropriately in crisis situations
  • A valid NYS Driver’s License and a driving record acceptable to MHAST’s auto insurance carrier
  • Must be able to clear a NYS Justice Center criminal background check
  • Must not be on the NYS Medicaid Exclusion List


  • Provide high level care coordination and comprehensive care management services to a caseload of the Medicaid population with chronic illness (including physical, psychiatric, and/or substance use concerns)
  • Complete individualized health assessment/reassessment inclusive of medical/behavioral/rehabilitative/long term care and social service needs
  • Communicate with managed care organizations in order to coordinate the provision of appropriate community based services
  • Maintain accurate case records per New York State Department of Health/Medicaid standards using an electronic health record
  • Refer to, and coordinate with,treating physicians and other community based providers to assure that services are provided; and to assure any changes in treatment needs or in medical conditions are addressed
  • Follow-up post-discharge from an inpatient or emergency facility with client and/or family to ensure that goals/needs are met
  • Develop/review/revise the individual’s plan of care with client/family to ensure that the plan reflects individual’s preferences
  • Conduct client outreach and engagement activities to assess ongoing emerging needs, and to promote continuity of care and improved health outcomes
  • Provide support, education, and advocacy in order to reduce emergency room utilization and unnecessary inpatient admissions
  • Complete proper documentation, including progress notes and care plans in timely manner
  • Submit billing information compliant with DOH Medicaid regulations
  • Prepare monthly, quarterly, and annual reports as requested
  • Participate in regular case reviews with senior staff and supervisor

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

This position will travel regularly throughout Broome County, so a significant number of work hours may be spent providing services directly in the community. This position requires the ability to navigate physical space to include stairs. The position works collaboratively with multiple community partners.   
Reports to:               Health Home Care Coordination Supervisor
Status:                      Full time, non-exempt
Salary:      TBD, based on experience