OVERVIEW: 
Ensure successful operation, development and evaluation of the Family Peer Support Services program, while also developing and implementing activities that engage families in the community

QUALIFICATIONS:

• Bachelor’s degree or higher in Human Services or related field
• At least 2 years supervisory experience
• Must be a Certified Family Peer Advocate
• 3 years experience providing FPSS services preferred
• Strong working knowledge of the children and youth services in Broome County
• Working knowledge of service provision in a Medicaid environment (including documentation, billing, and compliance)
• Excellent communications skills necessary to interact with community agencies, staff, clients, families, and the public
• Ability to solicit, gather, and evaluate needs of families in the community
• Experience with program/service development/implementation
• Comfortable with basic computer skills including familiarity with documenting in an electronic health record
• Ability to work a flexible schedule and travel as needed
• Must possess a valid NYS Driver’s license with a driving record acceptable to agency insurance carrier
• Must pass a criminal background check in a manner acceptable to the NYS Justice Center
• Must not be on the NYS Medicaid Exclusion List
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RESPONSIBILITIES:
The essential functions include, but are not limited to the following:

• Provide guidance, support, monitoring, and supervision around service provision and documentation across all 4 service components of the Family Peer Support Services under the Children and Family Treatment and Support Services (CFTSS) umbrella
• Gather, track and present statistical data for programs
• Serve as liaison to Broome County Single Point of Access Committee
• Recruit, train and supervise program Family Peer Advocates when necessary
• Involvement in the personnel matters such as performance evaluation/improvement, disciplinary actions, and ensuring that agency policies and procedures are followed by program staff
• Conduct regular informal “outreach inquiries” with families in the community around activities that would open the door for family engagement
• Development and implementation of activities to increase and enhance the engagement of families in the community
• Individuals in this role will have access to Protected Health Information (PHI) as part of their job duties:
• Access is only allowed on a “need to know” basis to perform the necessary job duties in this role
• Access to the PHI of individuals being served outside of the programs being supervised by this person is restricted (via the electronic medical record system)
• Access to, use of, and disclosure of PHI is to be done in compliance with the agency’s HIPAA policy manual

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time*

Reports to: Director of Operations and Program Excellence
Hours: Part Time

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