• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Crisis Respite Senior Recovery Specialist

Mental Health Association of the Southern Tier

The Crisis Respite Senior Recovery Specialist is responsible for instilling hope, supporting wellness; and demonstrating that recovery is real and attainable. The Senior Recovery Specialist helps guests explore their personal goals and engage them in community and social events using compassion, trauma-informed techniques, and peer support. This position will also assist the Team Lead in overseeing the daily operations of the Crisis Respite House. Duties delegated by the Team Lead to this position may include, training,inventory, and ongoing functions of the House. TheSenior Crisis Respite Specialist will assist when called upon in supervising all aspects of our guests’ stay, including documentation of services, insurance verification, and community services referrals.


  • Bachelor’s Degree, Associate’s Degree, or college-level academic work in related field strongly preferred; or High School diploma with relevant experience/knowledge-base of mental health and substance use recovery
  • Must have at least 2 years experience working as a peer, and possess a current peer certification or training certificate from an accredited peer training program.  Experience waterin any of the following: certified recovery specialist, peer specialist and certified recovery peer advocate would qualify for experience.
  • Personal experience as a recipient of mental health and/or substance use services with at least three years of successful recovery
  • Management or supervisory experience is preferred
  • Ability to work independently is required
  • Experience working in a residential facility is preferred
  • Able to interact professionally and effectively with staff and guests
  • Experience with conducting needs assessments strongly desired
  • Experience with developing care plans strongly desired
  • Working knowledge of issues facing persons affected by behavioral health concerns including mental health and substance use
  • Demonstrate an ability to remain at ease and comfortable when dealing with individuals in crisis
  • Medicaid billing experience with general understanding of documentation including use of electronic health record systems
  • Must pass a criminal background check to the satisfaction of the NYS Justice Center
  • Must not be on the NYS Medicaid Exclusion List
  • Must possess a valid driver’s license and a driving record acceptable to MHAST insurance carrier



  • Assist in the supervisory and training duties and tasks delegated by the Team Lead
  • Ensure compliance with all residential programming fire safety protocols and regulations including (but not limited to), fire drills and alarm testing, safety planning and evacuation drills
  • Responsible (in full or part) for inventory of the house (to include cleaning and grocery supplies, food items, linens, etc.)
  • Complete maintenance requests and follow up on such
  • Work with the Team Lead to contact managed care companies to secure authorization for respite stay when appropriate and document such in the record
  • Flexibility with work schedule; with evenings, nights, and weekend shifts required
  • Provide support, and advocacy to individuals in crisis
  • Help individuals clarify problems and identify the need for change or improvement
  • Assist individuals with setting goals based on their individual preferences
  • Provide peer support and active listening to individuals accessing the Warm Line
  • Model wellness and recovery, helping to identify interventions people can implement working towardwellness and recovery goals
  • Utilize wellness tools, such as a WRAP, and other problem-solving techniques  
  • Assist individuals in making community connections based on their preferences and needs
  • Help maintain a clean, safe, and secure environment in the respite house
  • Maintain electronic medical records of services; maintain documentation of the individual’s progress and operations of the respite house
  • Communicate effectively with community contacts
  • Ability to meet individuals where they are in life and promote goal setting and supporting progress toward those goals
  • Occasionally ascends/descends stairs
  • Answer Warm Line calls and ensure continued compliance with agency and state requirements regarding the Warm Line
  • Help individuals explore crisis circumstances and develop steps to address/prevent such
  • Model wellness and recovery
  • Promote empowerment with meaningful activities and discussions
  • Assess program functions while identifying problem areas and recognizing successes
  • Maintain membership with CHOW; order, pick-up, and track food donations when the Team Lead is not available to do so
  • Individuals in this role will have access to Protected Health Information (PHI) as part of their job duties:
    • Access is only allowed on a “need to know” basis to perform the necessary job duties in this role
    • Access to the PHI of individuals being served outside of this program is restricted (via the electronic medical record system)
    • Access to, use of, and disclosure of PHI is to be done in compliance with the agency’s HIPAA policy manual

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


Reports to: Crisis Respite Team Lead
Status: Non-exempt
Hours: Full time   
Schedule: Flexible with some nights and weekends required