• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Residential Crisis Support Team Lead

Mental Health Association of the Southern Tier

The Team Lead oversees the daily operations of the Residential Crisis Support program. Duties include staffing, training, program development, house maintenance, inventory, and ongoing functions of the House. The Team Lead will supervise all aspects of our guests’ stay.  This would include documentation of services (that would include an assessment of needs, plan of care, safety planning, and session notes), insurance verification/notification, and community services referrals.


  • Bachelor’s Degree, Associate’s Degree, or college-level academic work in related field strongly preferred; or High School diploma with relevant experience/knowledge-base of mental health and substance use recovery
  • Qualify for and obtain New York State Peer Specialist Certification within six months of hire http://nypeerspecialist.org
  • Personal experience as a recipient of mental health and/or substance use services with at least three years of successful recovery
  • Management or supervisory experience required
  • Experience working in a residential facility preferred
  • Working knowledge of electronic health record systems preferred
  • Medicaid billing experience preferred
  • Must pass a criminal background check to the satisfaction of the NYS Justice Center
  • Must not be on the NYS Medicaid Exclusion List
  • Must not be on the Central Registry Database for child abuse/neglect
  • Must possess a valid driver’s license and a driving record acceptable to MHAST insurance carrier



  • Supervise Recovery Specialists in providing residential crisis support services to include providing assistance, support, and advocacy to individuals in crisis(examples would be; but are not limited to):
    • Orientation and training of new hires
    • Mentoring staff in their role as a Peer Specialist
    • Support both the professional and personal development of program staff
    • Review staff use of electronic health record to ensure compliance with agency policy and documentation expectations
    • With the guidance and support of the Director of Crisis Services, complete employee performance reviews per MHAST policy
    • Create and modify the staffing schedule as appropriate based on agency policy and changing program needs
    • Reviewing/approval of payroll related tasks
    • Ensuring that the training needs of staff are being met (including mandatory agency wide training requirements)
    • Compliance with NYS Office of Mental Health Part 589 regulations
  • Help maintain a clean, safe, and secure environment (examples would include; but are not limited to):
    • Ensuring adequate inventory and purchase requesting of supplies
    • Coordinating/monitoring of the cleaning schedule
    • Complete maintenance requests and follow up on such
  • Answer Warm Line calls and ensure the staff maintain compliance with agency and state requirements regarding the Warm Line
  • Assist the Director of Crisis Services in obtaining funding for; or exploring resources to support the sustainability and development of the program
  • Help individuals explore crisis circumstances and develop steps to address/prevent such
  • Model wellness and recovery
  • Promote empowerment with meaningful activities and discussions
  • Assist individuals in making community connections based on their preferences and self-identified needs
  • Maintain accurate and up-to-date records and documentation of services
  • Contact managed care companies to secure authorization/make notification for respite stay when appropriate and document such in the record
  • Assess program functions while identifying problem areas and recognizing successes
  • Maintain membership with CHOW; order, pick-up, and track food donations
  • Flexibility with work schedule; some evenings, nights, and weekend shifts are required
  • Ability and willingness to take call 24/7 on a rotating basis
  • Individuals in this role will have access to Protected Health Information (PHI) as part of their job duties:
    • Access is only allowed on a “need to know” basis to perform the necessary job duties in this role
    • Access to the PHI of individuals being served outside of this program is restricted (via the electronic medical record system)
    • Access to, use of, and disclosure of PHI is to be done in compliance with the agency’s HIPAA policy manual

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reports to: Director of Crisis Services
Status: Non-exempt

Hours: Full time