• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Director of Crisis Services

Mental Health Association of the Southern Tier

Responsible for the overall successful operation, development, and evaluation of MHAST Crisis Services


  • Bachelor’s degree or higher in Human Services or related field
  • At least 3 years supervisory experience
  • Strong working knowledge of Law Enforcement and crisis services in Broome County
  • Experience using techniques to deescalate/support individuals experiencing a behavioral health crisis
  • Working knowledge of service provision in a Medicaid environment (including documentation, billing, and compliance)
  • Strong supervisory skills, and experience in related administrative responsibilities
  • Excellent communications skills necessary to interact with various community/partner agencies, advisory groups, staff, clients and the public
  • Comfortable with basic computer skills including familiarity with documenting in an electronic health record
  • Experience with data collection and analysis
  • Ability to work a flexible schedule and travel as needed
  • Grant writing experience preferred
  • Must possess a valid NYS Driver’s license with a driving record acceptable to agency insurance carrier
  • Must pass a criminal background check in a manner acceptable to the NYS Justice Center
  • Must not be on the NYS Medicaid Exclusion List

Oversee and supervise program directors, managers & coordinators in all crisis intervention service programs at the Mental Health Association of the Southern Tier.  (Currently includes: Crisis Intervention Team, Mobile Crisis, and Crisis Respite services)

  • Ensure program excellence
    • High quality services
    • Compliance with Medicaid and payer documentation requirements
    • Evaluation of outcomes
  • Work with program manager(s) and staff to assist in meeting the ongoing training needs of staff
  • Work closely with agency leadership to hire, evaluate, and develop staff while cultivating positive relationships
  • Facilitate positive working relationships both within and amongst the crisis programs while working to enhance the collaboration between the programs and outside organizations
  • Be the MHAST Crisis Services liaison for other community-based organizations, local government units, hospitals, NYS OMH, and any other organization needing assistance
  • Work collaboratively to sustain and enhance MHAST crisis programs
  • Individuals in this role will have access to Protected Health Information (PHI) as part of their job duties:
    • Access is only allowed on a “need to know” basis to perform the necessary job duties in this role
    • Access to the PHI of individuals being served outside of the programs that this person oversees is restricted (via the electronic medical record system)
    • Access to, use of, and disclosure of PHI is to be done in compliance with the agency’s HIPAA policy manual

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Reports to:            Director of Operations and Program Excellence
Status:                    Full time, exempt
Schedule:              TBD based on program need