• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Full Time Care Coordinator

Mental Health Association of the Southern Tier


* Bachelor’s degree in child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing with minimum of 2 years employment and/or volunteer experience in human services; OR a Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses.

* Experience in the field of Managed Care and Medicaid programing preferred.

* Willingness and ability to work with individuals of varying socioeconomic, ethnic, and educational backgrounds.

* Excellent verbal and written communication skills.

* Familiarity and working knowledge of community resources.

* Ability to handle multiple tasks under pressure and respond appropriately in crisis situations.

* A valid NYS Driver’s License and a driving record acceptable to MHAST’s auto insurance carrier.

* Clear a NYS Justice Center criminal background check. (Failure to do so will automatically disqualify a candidate from this position) RESPONSIBILITIES: Direct Service (90%):

* Provide varying levels of care management services on behalf of consumers with chronic illnesses.

* Complete individualized health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.

* Maintain accurate case records as per New York State Department of Health/Medicaid standards.

* Coordinate and refer to treating physicians to assure that services are provided and to assure changes in treatment or changes in medical conditions are addressed.

* Follow-up post-discharge with client and/or family to ensure that goals/needs are met.

* Develop/review/revise the individual’s plan of care with client/family to ensure that the plan reflects individual’s preferences, education, support for self-management.

* Advocate for services and assist with scheduling of needed services.

* Arrange transportation to medical, housing, and entitlement appointments.

* Conduct visits to home, work, jail, or other in-patient facilities.

* Provide supportive counseling and crisis intervention as needed.

* Conduct client outreach and engagement activities to assess ongoing emerging needs and to promote continuity of care and improved health outcomes.

* Provide information and referral. Indirect (10%):

* Complete proper documentation including progress notes and care plans in timely manner.

* Submit billing information compliant with Medicaid regulations.

* Prepare monthly, quarterly, and annual reports.

* Participate in regular case reviews with staff and supervisor.

* Report pertinent information to program director and/or agency administration.

* Attend agency and community meetings.

* Perform other reasonably related duties as required. REPORTS TO: Supervisor, Sr. Care Coordinator

STATUS: Non-Exempt