* Bachelor’s degree in child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing with minimum of 2 years employment and/or volunteer experience in human services; OR a Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses.
* Experience in the field of Managed Care and Medicaid programing preferred.
* Willingness and ability to work with individuals of varying socioeconomic, ethnic, and educational backgrounds.
* Excellent verbal and written communication skills.
* Familiarity and working knowledge of community resources.
* Ability to handle multiple tasks under pressure and respond appropriately in crisis situations.
* A valid NYS Driver’s License and a driving record acceptable to MHAST’s auto insurance carrier.
* Clear a NYS Justice Center criminal background check. (Failure to do so will automatically disqualify a candidate from this position) RESPONSIBILITIES: Direct Service (90%):
* Provide varying levels of care management services on behalf of consumers with chronic illnesses.
* Complete individualized health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
* Maintain accurate case records as per New York State Department of Health/Medicaid standards.
* Coordinate and refer to treating physicians to assure that services are provided and to assure changes in treatment or changes in medical conditions are addressed.
* Follow-up post-discharge with client and/or family to ensure that goals/needs are met.
* Develop/review/revise the individual’s plan of care with client/family to ensure that the plan reflects individual’s preferences, education, support for self-management.
* Advocate for services and assist with scheduling of needed services.
* Arrange transportation to medical, housing, and entitlement appointments.
* Conduct visits to home, work, jail, or other in-patient facilities.
* Provide supportive counseling and crisis intervention as needed.
* Conduct client outreach and engagement activities to assess ongoing emerging needs and to promote continuity of care and improved health outcomes.
* Provide information and referral. Indirect (10%):
* Complete proper documentation including progress notes and care plans in timely manner.
* Submit billing information compliant with Medicaid regulations.
* Prepare monthly, quarterly, and annual reports.
* Participate in regular case reviews with staff and supervisor.
* Report pertinent information to program director and/or agency administration.
* Attend agency and community meetings.
* Perform other reasonably related duties as required. REPORTS TO: Supervisor, Sr. Care Coordinator