• 47 Broad Avenue Binghamton, NY 13904

  • Phone (607) 771-8888

  • Fax (607) 771-8892

Crisis Intervention Team (CIT)


Partnerships between the Crisis Intervention Team and community stakeholders have brought together the Binghamton Police Department (BPD), Broome County Sheriff, Broome County Mental Health Department, Broome County Emergency services, United Health Services CPEP, and numerous community mental health providers. CIT works closely with many partners implementing a 911 crisis call diversion program, which is the first of its kind in the State of New York. This program links 911 dispatchers with United Health Services Comprehensive Psychiatric Emergency Program. Trained dispatchers can now access the level of risk to the caller and transfer qualified callers linking them directly with mental health assistance, putting the consumer first, avoiding a police response, and avoiding unnecessary transports to the hospital. Additionally, the Binghamton Police, Broome County Sheriff’s and several other agencies received the intensive CIT training on de-escalation techniques, as well as information pertaining to accessing community services for mental health related topics.

The CIT Coordinator works closely with the Mobile Crisis Services staff, assisting in training of new clinicians and continues to act as the central hub, receiving referrals from CIT officers, assisting identified individuals through the mental health system to provide substantial long-term treatment. The CIT Coordinator and Mobile Crisis teams provide de-escalation training and help reduce the stigma surrounding mental health to officers and human service providers in Broome County.